Delivery Information
Shipping &
Returns
Every piece ships from our Los Angeles, California warehouse — carefully packed by hand and delivered to your door anywhere in the contiguous United States.
How We Deliver
Shipping Options
Standard Shipping
Available on all in-stock items. Delivered via FedEx or UPS Ground from our Los Angeles warehouse.
Calculated at checkout
White Glove Delivery
Available for large chandeliers and fragile pieces. Includes inside delivery, unpacking, and debris removal.
Contact us for a quote
Custom Order Lead Time
All custom commissions are handcrafted in San Miguel de Allende before shipping. Lead time depends on complexity.
Included in commission price
Our Commitment
Policies
US Shipping Only
We currently ship within the contiguous United States only. Alaska, Hawaii, and international shipping are not available at this time.
Careful Packaging
Every piece is individually wrapped, padded, and crated by hand before leaving our Los Angeles warehouse. Fragile glass and ironwork receive custom foam inserts.
Returns & Exchanges
In-stock items may be returned within 14 days of delivery in original condition. Custom commissions are non-refundable once production has begun.
Common Questions
FAQ
How will I know when my order ships?
You will receive a tracking number via email as soon as your order leaves our Los Angeles warehouse. For custom orders, we will also send a notification when your piece departs San Miguel de Allende.
Can I change my shipping address after ordering?
Address changes can be accommodated if the order has not yet shipped. Contact us as soon as possible at [email protected] and we will do our best to update your delivery details.
What if my piece arrives damaged?
Please photograph any damage immediately upon delivery and contact us within 48 hours. We will arrange a replacement or repair at no cost to you.
Do you offer expedited shipping?
Expedited shipping may be available for in-stock items on a case-by-case basis. Please contact us before placing your order to confirm availability and pricing.
How are large chandeliers shipped?
Large or particularly fragile pieces are shipped via freight with White Glove delivery service. We will contact you to schedule a delivery window that works for you.
Still Have Questions?
We're here to help.
Reach out with any questions about your order, delivery, or a custom commission.